Privacy Policy

Last Updated: 13 May 2026 | Version: 1.0.3

Introduction

Ziya (“we,” “our,” “us”) provides a digital platform that helps groups manage community funds, track member balances, and organize group activities.
Ziya is not a lender. All funds provided at group level are non-refundable grants. Groups are voluntarily formed, and members may join or leave by choice.
Scope: This policy applies to all users of the Ziya Mobile App in Kenya.

Information We Collect

Account Information: name, phone number, email address.
Authentication Data: OTP or other credentials.
Group Activity Data: contributions, fund rotations, balances, and related transactions.
Device Information: device type, OS, IP address.
Optional Information: profile details or feedback you provide.

How We Use Your Information

Providing secure login and account access.
Facilitating transparent group fund tracking.
Delivering customer support and resolving issues.
Improving platform functionality and user experience.
Complying with regulatory and security requirements.

Data Sharing and Disclosure

We do not sell, rent, or share personal information with advertisers or unrelated third parties.
Data may be shared only with service providers for operating the platform or regulatory authorities if required.
All providers are bound by confidentiality and data protection obligations.

User Rights

Access, update, or correct your personal information.
Request deletion of your data.
Withdraw consent to data use.
Receive clear communication about policy updates.

Requests can be made by contacting: info@ziya.co.ke

Security

Encryption in transit and at rest.
Secure servers and restricted access.
Regular monitoring for vulnerabilities.

Children’s Privacy

Ziya is not directed to individuals under 18 years of age, and we do not knowingly collect their data.
If discovered, such information will be deleted immediately.

Error Reporting and Diagnostics

To help us keep the app stable, we automatically collect basic crash and error reports when something goes wrong. This includes your device type, OS version, app version, and a technical log of where the error occurred. These reports are sent to Google (Firebase Crashlytics) and are used solely for diagnosing and fixing bugs — never for advertising or to identify you personally.

You can opt out at any time under Account → Settings → Error Reporting.

For more information on how Google handles this data, please review the Google Privacy & Terms.

Updates to this Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the app or email.

Contact Us

If you have any questions, concerns, or requests, please reach us at:

Email: info@ziya.co.ke
Phone: +254 750 555 051
Website: https://ziya.co.ke/privacy-policy.html

This policy complies with Kenya’s Data Protection Act, 2019, and ODPC Guidelines.

End of Policy